We collect and process the following categories of data:
- Personal Details – such as your name, email, phone number, and address.
- Health & Therapy Information – information you share in consultations and sessions, including notes and assessments.
- Website Data – including IP address, browser type, pages visited, and cookies (see Section 7).
- Payment Data – processed securely through a third-party provider (e.g., Stripe, PayPal). We do not store your card details.
. How We Use Your Information
Your data is used for the following purposes:
- To provide therapy services and manage your care
- To contact you regarding appointments or updates
- To maintain accurate records in line with professional standards
- To comply with legal or regulatory obligations
- To improve our website and services (through anonymised usage data)
. Lawful Bases for Processing
Under UK GDPR, we rely on several lawful bases:
- Consent – when processing sensitive health data
- Contract – when providing therapy services
- Legal obligation – for compliance with laws and regulations
- Legitimate interest – for site analytics and service improvement (minimal impact on your privacy)
. Sharing Your Information
We only share your personal data when absolutely necessary and only with:
- Supervised associates or therapists working under confidentiality agreements
- Third-party service providers (e.g. booking platforms, video conferencing tools like Zoom, payment processors)
- Regulatory or legal authorities, where disclosure is legally required
We never sell your data or use it for marketing without your consent.
. Data Retention
We retain therapy records in line with professional and legal guidelines — typically for 7 years after the end of therapy (or until a child client reaches age 25). After this period, data will be securely destroyed.
. Cookies and Website Analytics
Our website uses cookies to enhance your experience and gather anonymous analytics. This helps us understand how visitors use the Site and make improvements.
You can manage your cookie preferences through your browser settings. For more, see our [Cookie Policy].
. Your Rights
Under the UK GDPR, you have the right to:
- Request access to the data we hold about you
- Correct any inaccurate information
- Request deletion of your data (when legally and ethically possible)
- Object to or restrict certain types of processing
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/
To exercise your rights, please contact us at [Insert Email Address].
. Security
We use appropriate security measures to protect your data, including secure storage, encrypted communications, and limited access to personal information.
. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted on this page and, where appropriate, notified to you via email.